Terms of Service

These terms apply to your organization's use of SolaceProcure360 ("the Service"), provided by Consultica LLC d/b/a Solace Health Consulting, a Texas limited liability company ("we", "us"). By starting a trial or subscription you agree to them on behalf of your organization.

1. Your subscription

You choose the Starter, Professional or Business plan, billed monthly or yearly. Plan limits (users, departments, store searches) are listed on our pricing page. Each new organization gets one 14-day free trial.

2. Billing

• Payments are processed by Stripe. We never see or store your full card number.
• Your card is charged when the trial ends and then at the start of each billing period until you cancel. Subscriptions renew automatically.
• Prices are in US dollars and do not include any sales tax that may apply.
• We will give at least 30 days' notice by email before changing the price of your plan.
• If a payment fails, Stripe will retry it. If it is still unpaid after 14 days we may suspend the account until it is paid.

3. Cancelling

You can cancel at any time from Manage billing. Cancelling stops the next renewal; you keep access until the end of the period already paid. See Cancellation & refunds.

4. Your data

Your organization owns the data it puts into the Service. We use it only to provide the Service, as described in our Privacy Policy. You can ask for an export at any time, and for 30 days after your subscription ends. After that we delete it.

5. Acceptable use

• Use the Service for your organization's purchasing only, and keep sign-in access to authorized staff.
• Do not enter patient or other protected health information. The Service is built for supply requests, approvals, orders and purchase history.
• Do not attempt to break, overload or reverse-engineer the Service, or resell it without our written agreement.

6. Third-party stores and prices

Store prices and product details come from third-party retailers and may change or be inaccurate. Orders are placed by you on the retailer's own site, under the retailer's terms; we are not a party to those purchases.

7. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance is announced in advance where possible. Support is by email, Monday to Friday, US Central business hours.

8. Liability

The Service is provided "as is". To the extent the law allows, our total liability for any claim is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential losses such as lost profits.

9. Changes

We may update these terms. We will email account owners about material changes at least 30 days before they apply.

10. Governing law

These terms are governed by the laws of the State of Texas, and disputes will be handled in the state or federal courts located in Fort Bend County, Texas.

11. Contact

Questions about these terms: info@solaceprocure360.com.